Köstepen Özbek, K.G., Özcan, S. and Avar Çalışkan, F. 2021. Customer complaints encountered in the online food retail during the COVID-19 intermittent curfew period. Turkish Journal of Marketing. 6, 3 (Dec. 2021), 223–238. DOI:https://doi.org/10.30685/tujom.v6i3.129.