ÖZDEMİR, H.; BİÇER, E. B. THE EFFECT OF PERCEIVED SERVICE QUALITY ON PATIENT SATISFACTION: A CASE OF A UNIVERSITY HOSPITAL. Turkish Journal of Marketing, [S. l.], v. 4, n. 3, p. 241-263, 2019. DOI: 10.30685/tujom.v4i3.48. Disponível em: https://www.tujom.org/index.php/1/article/view/48. Acesso em: 16 apr. 2021.