Köstepen Özbek, Kübra Göksu, Seda Özcan, and Fatmanur Avar Çalışkan. 2021. “Customer Complaints Encountered in the Online Food Retail During the COVID-19 Intermittent Curfew Period”. Turkish Journal of Marketing 6 (3):223-38. https://doi.org/10.30685/tujom.v6i3.129.