Köstepen Özbek, Kübra Göksu, Seda Özcan, and Fatmanur Avar Çalışkan. “Customer Complaints Encountered in the Online Food Retail During the COVID-19 Intermittent Curfew Period”. Turkish Journal of Marketing 6, no. 3 (December 24, 2021): 223–238. Accessed April 19, 2024. https://www.tujom.org/index.php/1/article/view/129.